Dumbo Moving and Storage

We moved from Texas to Maryland, Dumbo Movers showed up at the new house. Only driver showed up. Waited 2 hours for help, one person showed up. Driver was arrogant and disrespectful, called cops on him. Broke hundreds of dollars of furniture and household items. Driver gave me a fake number to call. Driver took off while we weren’t paying attention, didn’t unload everything into the house, left it outside. Abandoned the guy that came to help him, had to take him to gas station to catch a bus. Awful experience, stay away from this company. I have pictures and documents to prove my situation.

Move size: 4+ Bedroom Home Service cost: $17000

I couldn't be happier with the service provided by Pavel and his team at Dumbo Moving. From the moment they arrived, they were fast, careful, and extremely efficient in packing my belongings for a cross-country move. They arrived on time and handled my belongings with the utmost care. Everything was wrapped so carefully by him and his team. Such professionalism by all involved. You can ask for unique requests, and they are happy to accommodate. I can't thank them enough. Grade A++++

Move size: 2 Bedroom Home Service cost: $5000

This was the easiest and best move experience in Manhattan between coop elevator buildings! Bella supplied a price quote, insurance certificates, information on reserving freight elevators in both buildings—all with good humor! Valentin and his crew came on time, with tools and bags to wrap mattress & boxspring. They were careful and obviously experienced—completely professional. I recommend them to get you through the complicated, stressful requirements of a move in or out of NYC. They are the perfect blend of professionalism and helpfulness. Thank you Dumbo, it takes a magical flying elephant to get through a move in NYC!

Move size: Partial Move Service cost: $300

They told me one thing and then changed it last minute, on more than one detail, when it was too late to do anything about it with my move two days away.

When I insisted upon them sticking to what they had agreed upon I was asked if I didn't need the move anymore.

I was assured that if they didn't need the shuttle truck, that they strong armed me into paying for up front, then the fee would be refunded.

When they were about to arrive at my new address I watched on the live map as they stopped three minutes down the street at a U-Haul. I called the phone number to ask about it and they lied to me saying they had another delivery(as if there would be two this close by on a east to west coast move). In actuality they were hurriedly loading my things into a U-Haul truck to go the last 3 minutes down the road to justify charging me for a shuttle truck. They were only there for less than 45 minutes and several of my things arrived damaged significantly, obviously from their haste. Nothing in the boxes I packed was broken I should mention, despite the moving guys practically throwing them in the least professional delivery I have ever seen.

I got into a long chain of emails with them disputing the charge since, totally aside from their lack of professionalism and damaging my property, there was no need to transfer to a smaller truck. I have seen much larger vehicles turn fully around in the wide space of the parking area/street that goes through my apartment. Not only did they outright lie and deflect with every ticky-tack nonsense answer in the book, jumping from one reason to another when they didn't stick, but they literally insulted me openly and made fun of/blamed me for signing the contract.

They settled with me for $500 dollars which pays for the fraudulent action of the totally unnecessary shuttle truck charge, which they wouldn't have done if I wasn't disputing their charge with Visa, but it still shows they know exactly what they did.

They did get the job done and the price wasn't unreasonable but they were so unprofessional that I would have happily paid more to have not had to deal with them.

I will be telling anyone who I ever run into who is looking for movers that might come across these guys to avoid them at all costs and have done so a few times already.

Move size: 1 Bedroom Home Service cost: $6000

I had approximately 50 Home Depot boxes and loose household items for them to place in storage before my family move me to my destination. Dumbo workers complained and gave me lip service about having to remove my property from the house, however, their boss new how many boxes I had and the size of my home, so I paid them $400.00 under the table. The company asked me to remove my review and they will refund the $400.00, which I did. However, they did not compensate me for a willing and acceptable loss of $800.00 of several stolen boxes of irreplaceable personal items and I subsequently realized it included Income Tax return documents stolen by their workers! I am a single woman employed with U.S. Customs and Border Patrol, Immigration & ICE, realizing they have stolen identity documents, I now have to file a report and also report them about their business practices in the United States. This truly has now turned out to be a Serious matter! My sincere advice and hoping they did not use my personal information, is to stay away and avoid this company!

Move size: 4+ Bedroom Home Service cost: $1500